Quality Analyst

 Job Description
Job Code Job Title Quality Analyst
Experience 1-2 years of experience as Quality analyst working in a client-facing technical service environment supporting online advertising products. Preferred Education Any Graduate

Skills
* Working experience in Ad serving applications like DFP, DFA, OAS RealMedia, ATLAS would be preferred
* Basic knowledge in HTML, ASP, JavaScript, SQL or ActionScript would be an advantage
* Should have 6-12 months of work experience in similar role as a Quality Analyst, performing final Quality check activities, ensuring Quality of online advertising products.
* Should have excellent knowledge of Quality metrics and approach
* Experience in auditing, feedback, analysis would be an advantage.
* MS Excel: High degree of Excel proficiency (Advanced features such as Functions, Pivot Tables, Filtering, Macros)
* Good in communication, proficient in spoken and written English is a must.

Roles and Responsibilities
* Perform transaction monitoring, check the quality of online advertising products.
* Ensure compliance to monitoring methods, sampling plans and give feedback to process analyst
* Participate in the Calibration audits and ensure product and process knowledge is maintained
* Create and maintain up-to-date reports, quality dashboards.
* Ensure key issues related to process are reported and corrective actions are taken
* Create Individual and team quality reports as required for the process and send it to process owners.
* Work with process owners and client to identify the training needs for individual analysts.
* To provide support to Operation team to meet and sustain client targets by providing accurate & timely analysis