DFP Product Support Analyst

 Job Description
Job Code Level 1-4 Job Title DFP Product Support Analyst
Country India City Hyderabad
Experience 6 months to 5 years of work experience in Online ad server platform products. Strong online Advertising industry domain expertise
Preferred Education BE, MBA, BSc (Computers), BCA/MCA, NIIT (or equivalent) certification)

Skills
* College degree with computer skills.
* Strong command of English language, to communicate with English speaking clients (Written and Verbal skills)
* Analytical and highly detail oriented
* Ability to absorb and troubleshoot complex technical issues and communicate them to a non-technical audience
* Experience in Ad server platform products like DFP, OAS, ATLAS, Zedo, or other 3rd party sell side products required
* Knowledge of third-party advertising tags preferred (i.e. Mediaplex, Atlas, DoubleClick).
* Working knowledge in Flash, HTML, JavaScript

Roles and Responsibilities
* Troubleshoot and resolve complex DoubleClick for Publishers (DFP) issues directly for our highest revenue-generating publishers
* Provide guidance and consultative technical expertise to front line General Support and DFP Service Relationship Managers (SRMs)
* Provide two-way communication and collaboration on monthly product release cycles and customer-centric product development.
* Collaborate with US/EMEA/JAPAC teams
* Serve as point of contact for projects led by our escalation management team to improve client experience and internal operational effectiveness (user acceptance testing, prioritization process liaison, emergency paging process, new feature release launches)