Manager-Cl​ientServic​ingr_2Year​s_Gurgaon

Position-Manager-Client Servicing
Location-Gurgaon
Shift-Night Shift(US Shift : 8:00 PM – 5:00 AM)
Minimum Experience 2 Years
Job Profile:
Primary: - Client Servicing & Account Management

• Managing post campaign deliverable and objectives, i.e. Insertion Order Completion, Creation campaign building, managing creative building process and working with technical elements to a campaign.
• Project management work Campaign Activation
• Coordinate with creative team, tech team, sales team and adops team to ensure smooth launch of the campaign.
• Working with Ad Operations team to ensure campaign delivery
• Monitoring Campaign performance weekly to maintain/optimize campaign performance
• Follow up with Wrap up report from campaign performances with complete insight/analysis of campaign performance.
• Provide post sales client support and client servicing
• Ensure all deliverables to the client are maintained to ensure repeat Business.

Secondary: - Media Planning & Media Support

• Provide media insight and support to Sales Team, i.e. Market Research and working with Comscore
• Work with internal creative team to integrate interactive objectives and strategies into overall plans.
• As directed and overseen by the Media Supervisors, develop and present recommendations, evaluations, POVs and media analyses to clients and Account Service.
• Organize, implement and control the day-to-day media planning development process including coordination among assistants.
• Coordinate projects and media requests with Sales Team and assigned client contacts to determine specific advertising needs, communicating deadlines to Media Supervisors.
• Monitor Live Campaigns in correlation Media Supervisors, have campaign performance meetings internally with Ad Operations.
• Maintain media estimate process in conjunction with Media Supervisors.
• Maintain media reporting needs for assigned region as well as assisting other regions media.

Desired Candidate Profile:

• Min 4-5 year experience into client servicing/ account management with 2-3 years with digital client/ agency servicing US/UK clients.
• Experience with Digital Media
• Must be proficient with working with all types of pricing models; i.e. CPM, CPC, CPL, CPD
• Demonstrated presentation and writing skills
• Experience directly managing a staff of one or more is desirable
• Experience managing and coordinating inter-departmental efforts
• MS Office: Internet Explorer, Excel, Word and PowerPoint
• Experience or familiarity using industry media planning tools: i.e. Salesforce, Comscore
• Understanding of Interactive advertising preferred but not required

CTC-8 LPA ( subject to candidate’s experience & quality )
Nature of Job- To ensure excellent Post Sales Client Servicing and to be able to handle the Post Sales activation and account management work and thereby drive higher Client satisfaction and client retention.