DFA Product Support Analyst

 Job Description
Job Code Job Title DFA Product Support Analyst
Country India City Hyderabad
Experience 6 months to 5 years of work experience with knowledge of display ad products. Domain expert in Online Advertising Industry Preferred Education BE, MBA, BSc (Computers), BCA/MCA, NIIT (or equivalent) certification)

Skills
* Experience working in a client-facing technical service environment, preferably supporting web-based products.
* Ability to absorb complex technical concepts and communicate them to a non-technical audience.
* Strong collaboration, leadership, organization and the ability to work well in teams are required.
* Demonstrated creative problem-solving approach and strong analytical skills.
* Experience in Advertiser side Ad server platform products like DFA, OAS, ATLAS, or other 3rd party advertiser side products required
* Knowledge of third-party advertising tags preferred (i.e. Mediaplex, Atlas, DoubleClick).
* Working knowledge in Flash, HTML, JavaScript

Roles and Responsibilities
* Troubleshoot and resolve complex DoubleClick for Advertisers (DFA) issues directly for our highest revenue-generating advertiser and agency clients.
* Provide guidance and consultative technical expertise to front line General Support and DFA Service Relationship Managers (SRMs)
* Partner with cross-functional teams including General Support, Escalation Management, Sales and Engineering to ensure timely and high-impact results for your clients.
* Serve as point of contact for projects led by our escalation management team to improve client experience and internal operational effectiveness (user acceptance testing, prioritization process liaison, emergency paging process, new feature release launches).